Last updated: July 21, 2026
At Mallstar Boxing, we want you to be satisfied with your purchase. This policy explains the conditions for returns, exchanges, cancellations, and refunds.
1. Return period
You may request a return within 30 days of the date your order is delivered.
To qualify for a return, the product must:
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Be unused, unworn, unwashed, and undamaged.
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Be free from odors, marks, hair, chalk, tape residue, or other signs of use.
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Be returned with its original packaging, tags, accessories, and protective materials.
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Include valid proof of purchase from Mallstar Boxing.
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Be suitable for resale as a new product.
Trying on a product must not cause stretching, creasing, scratching, contamination, or other damage.
2. Non-returnable products
Unless a product arrived damaged, defective, or incorrect, we cannot accept returns for:
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Personalized, monogrammed, customized, or made-to-order products after production has started.
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Mouthguards whose packaging or hygiene seal has been opened.
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Opened or used hand wraps.
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Used boxing gloves, headgear, footwear, groin guards, or protective equipment.
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Compression garments or other hygiene-sensitive products that have been opened or worn.
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Gift cards.
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Products clearly marked “Final Sale.”
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Products purchased from another retailer, marketplace, or unauthorized seller.
Contact us before ordering if you are unsure whether a product can be returned.
3. How to request a return
Before sending a product back, email mallstarboxing@gmail.com and provide:
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Your order number.
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The name and email address used for the order.
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The product you want to return.
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The reason for requesting the return.
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Clear photographs if the product is damaged, defective, or incorrect.
If the return is approved, we will send return instructions and confirm the correct return address.
Products sent without prior return authorization may be refused, delayed, or returned to the customer.
4. Return shipping charges
Customers are responsible for return-shipping costs when returning:
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An unwanted product.
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A product ordered in the wrong size.
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A product ordered in the wrong color.
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A product that is no longer required.
Original shipping charges are generally non-refundable unless required by law or the return resulted from an error by Mallstar Boxing.
If we sent an incorrect product or the product arrived damaged or defective, we will provide an appropriate remedy and cover reasonable return-shipping costs when a return is required.
We recommend using a tracked and adequately insured shipping service. Mallstar Boxing is not responsible for returns lost or damaged before reaching the designated return location.
5. Return inspection
All returned products are inspected after receipt.
A return may be refused or its refund reduced if the product:
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Has been used, worn, washed, or altered.
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Is damaged, marked, contaminated, or incomplete.
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Is missing packaging, tags, accessories, or other supplied items.
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Was returned outside the approved return period.
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Does not meet the conditions stated in this policy.
We will contact you if there is a problem with your return.
6. Refund processing
If your return is approved, the refund will be issued to the original payment method.
Please allow up to 10 business days after approval for Mallstar Boxing to process the refund. Your bank or payment provider may require additional time before the funds appear in your account.
If more than 15 business days have passed since your refund was approved, contact us at mallstarboxing@gmail.com.
7. Exchanges
The quickest way to obtain another size, color, or product is normally to:
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Request a return for the eligible original product.
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Wait for the return to be approved.
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Place a new order for the replacement product.
Where a direct exchange is available, it remains subject to stock availability and payment of any price difference.
8. Damaged, defective, or incorrect orders
Inspect your order as soon as it arrives.
Contact us within seven days of delivery if:
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The product arrived damaged.
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The product appears to have a manufacturing defect.
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You received the wrong product, size, or color.
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An item is missing from the package.
Include photographs of the product, external packaging, internal packaging, shipping label, and any visible damage. Keep all packaging until the claim has been resolved.
Normal wear, accidental damage, improper storage, misuse, incorrect cleaning, unauthorized alterations, and damage caused by using a product outside its intended purpose are not considered manufacturing defects.
9. Customized products
Confirm all names, logos, artwork, colors, sizes, and other customization details carefully before ordering.
Customized or personalized products cannot be changed, canceled, returned, or exchanged after production has started unless they arrive damaged, defective, or different from the approved order details.
Minor differences in positioning, color appearance, leather texture, stitching, or handmade construction may not constitute defects.
10. Order cancellations and changes
Contact us as soon as possible if you need to cancel or change an order.
We cannot guarantee a cancellation or change after processing has started. Customized orders cannot be canceled after production begins.
If an order has already been dispatched, it must follow the applicable return procedure.
11. Refused or undeliverable packages
If a package is refused, unclaimed, or returned because an address was incorrect or incomplete, reasonable shipping, return, customs, carrier, and handling charges may be deducted from the refund where permitted by law.
12. Sale products
Regular sale products may be returned if they meet all eligibility requirements.
Products clearly marked “Final Sale” cannot be returned unless they arrive defective, damaged, or incorrect, or applicable law requires otherwise.
13. Consumer rights
This Refund Policy does not limit any mandatory consumer rights available under applicable law.
14. Contact us
For return or refund assistance, contact:
Mallstar Boxing
Email: mallstarboxing@gmail.com
Telephone: +1 929 966 5614
Do not send products to the business address until Mallstar Boxing has approved the return and provided the correct return instructions.