Last updated: July 21, 2026
This Shipping Policy explains how Mallstar Boxing processes and delivers orders. Delivery dates are estimates and may be affected by product availability, customization, destination, carrier conditions, customs, weather, holidays, and other circumstances outside our control.
1. Order processing
Standard in-stock orders are normally processed within 3–7 business days, excluding weekends and public holidays.
Customized, personalized, handmade, pre-order, and special-order products may require additional production time. Any different estimated processing time will be shown on the product page or communicated after purchase.
Orders containing products with different lead times may be:
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Shipped together when all products are ready; or
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Divided into separate shipments.
2. Shipping destinations
Mallstar Boxing ships to destinations available during checkout.
Available delivery services, rates, and estimated delivery times depend on:
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The delivery address.
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Package weight and dimensions.
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The products ordered.
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Carrier availability.
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Customs or destination restrictions.
If delivery is not available for your location at checkout, contact us before ordering. We cannot guarantee that an alternative delivery arrangement will be available.
3. Estimated delivery times
After the order has been processed, estimated carrier transit times are generally:
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United States: approximately 3–10 business days.
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International destinations: approximately 7–25 business days.
These timeframes are estimates and not guaranteed delivery dates. Remote locations, international customs processing, holidays, peak periods, and carrier disruptions may result in longer delivery times.
4. Shipping charges
Shipping charges are calculated and displayed during checkout before payment.
Shipping costs may depend on:
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Destination.
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Package size and weight.
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Selected shipping service.
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Oversized or heavy products.
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Promotional eligibility.
Free-shipping promotions apply only when the order meets the advertised conditions. Oversized products, punching bags, remote destinations, or expedited services may be excluded.
5. Order tracking
When tracking is available, we will send a shipping confirmation containing the tracking number or tracking link.
Tracking information may take 24–72 hours to update after the carrier receives the shipment.
For orders shipped in multiple packages, you may receive more than one tracking number.
6. Correct delivery address
Customers are responsible for providing a complete and accurate delivery address, including:
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Recipient’s full name.
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Street address.
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Apartment, unit, or building number.
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City, state, and postal code.
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Country.
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Valid telephone number.
Contact us immediately if an address needs to be corrected. We cannot guarantee an address change after processing has started, and we may be unable to redirect a package after dispatch.
Additional shipping or return charges resulting from an incorrect, incomplete, or undeliverable address may be the customer’s responsibility where permitted by law.
7. International orders
International shipments may be subject to:
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Import duties.
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Local taxes.
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Customs charges.
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Brokerage fees.
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Storage charges.
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Customs inspections or delays.
Unless checkout expressly states that these charges are included, the recipient is responsible for paying them.
Mallstar Boxing does not control or determine charges imposed by foreign governments, customs authorities, delivery carriers, or brokers. Contact your local customs authority before ordering if you need an estimate.
8. Refused international shipments
If a customer refuses to pay applicable customs charges, the shipment may be returned, held, destroyed, or abandoned by the carrier or customs authority.
Where permitted by law, any non-refundable shipping, return, customs, duty, tax, brokerage, storage, or carrier charges may be deducted from an available refund.
9. Shipping delays
Carrier delivery estimates are not guaranteed.
Delays may occur because of:
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Customs processing.
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Severe weather.
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Public holidays.
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Seasonal order volume.
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Labor disruptions.
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Incorrect addresses.
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Security inspections.
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Transportation problems.
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Events outside our reasonable control.
Mallstar Boxing is not responsible for carrier or customs delays, but we will provide reasonable assistance with an available carrier investigation.
10. Lost packages
If tracking does not show delivery and the estimated delivery window has passed, contact mallstarboxing@gmail.com with your order number.
We may ask you to:
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Confirm the delivery address.
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Check with local delivery offices.
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Complete a written claim.
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Cooperate with the carrier’s investigation.
A replacement or refund may not be issued until the carrier investigation has been completed.
11. Packages marked as delivered
If tracking shows “delivered” but you cannot find the package:
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Check the mailbox, parcel locker, entrance, garage, reception, and surrounding property.
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Ask household members, neighbors, building management, or reception staff.
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Allow 24–48 hours, as some carriers scan packages before final delivery.
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Contact the carrier directly.
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Contact Mallstar Boxing if the package remains missing.
We will assist with available carrier procedures. However, a confirmed delivery scan may affect the remedies offered by the carrier.
12. Damaged shipments
Inspect the package as soon as it arrives.
If a shipment arrives damaged:
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Photograph the external packaging.
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Photograph the delivery label.
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Photograph the internal packaging.
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Photograph the damaged product.
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Keep all packaging and damaged items.
Contact mallstarboxing@gmail.com within seven days of delivery and include your order number and photographs.
Do not discard the packaging until the claim has been resolved.
13. Missing or incorrect products
If an item is missing or you receive the wrong product, size, or color, contact us within seven days of delivery.
Include your order number and photographs of:
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Everything received.
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The shipping label.
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The package.
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The product label or size information.
We will review the order and provide an appropriate solution.
14. Split shipments and oversized products
Large products, heavy bags, boxing sets, or orders containing multiple items may arrive in separate packages and on different dates.
Oversized and heavy products may:
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Require special handling.
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Use a different delivery service.
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Have longer processing or transit times.
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Carry additional shipping charges.
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Be excluded from free-shipping promotions.
15. Pre-orders and customized products
Estimated shipping dates for pre-orders, customized products, and handmade equipment are projections rather than guaranteed dates.
Production delays may occur because of material availability, customization approval, manufacturing schedules, or quality-control requirements.
If an order contains both standard and customized products, the entire order may be held until all products are ready unless separate shipping is arranged.
16. Refused and unclaimed packages
If a package is refused or remains unclaimed, reasonable outbound shipping, return shipping, customs, carrier, and handling costs may be deducted from any available refund where permitted by law.
Customized products remain subject to the restrictions stated in our Refund Policy.
17. Contact us
For shipping assistance, contact:
Mallstar Boxing
Email: mallstarboxing@gmail.com
Telephone: +1 929 966 5614
Please include your order number when contacting us about an existing shipment.