Return & Refund Policy
Return and Refund Policy
At Maal Star Boxing, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund policy to assist you.
Return Policy
1. Eligibility:
- Returns are only accepted if claimed within 2 days after product delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
2. Non-Returnable Items:
- Customized or personalized products are not eligible for return unless they are defective or damaged upon arrival.
3. Return Process:
- To initiate a return, please contact our customer service team within 2 days of receiving your order at maalstarboxing@gmail.com or call us at (+44)-73786-96930.
- Provide your order number, details of the product, and the reason for return.
- Our team will guide you through the return process and provide a return authorization and shipping instructions.
4. Shipping:
- Customers are responsible for return shipping costs unless the product is defective or damaged.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over £75, as we cannot guarantee that we will receive your returned item.
Refund Policy
1. Refund Eligibility:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
2. Partial Refunds:
- Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
3. Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at maalstarboxing@gmail.com
Contact Us
For any questions or concerns regarding our return and refund policy, please reach out to our customer service team at maalstarboxing@gmail.com or call us at (+44)-73786-96930. We are here to assist you and ensure your experience with Maal Star Boxing is exceptional.
